We make every effort to ensure that our jewelry meets the expectations of our customers. All product photos correspond to reality. We pay special attention to the most accurate display of the colors of our products.
However, due to different natural or studio lighting, colors may vary slightly. Colors may also vary due to phone or computer monitor calibration.
If you are not completely satisfied with your order, we will gladly offer you a refund. We accept the return of purchased goods within 14 calendar days from the date of delivery of the goods to the Buyer.

However, remember that the following are non-refundable:
  • earrings – as we cannot accept returns for hygiene reasons, so please choose carefully;
  • goods with signs of wear;
  • orders are made by cash on delivery.
We are not responsible for the incorrect selection of the product size by the buyer, so we ask you to carefully study the SIZE CHART. At the time of purchase, we provide information on how to CARE FOR YOUR JEWELRY so that you can enjoy it for as long as possible, and we encourage you to follow these recommendations.

RETURN RULES
  1. The customer - a natural person has the right to withdraw from the contract without explaining the reason.
  2. The right to withdraw from the contract expires 14 days after the day when the Customer took possession of the Goods or when a third party other than the carrier specified by the Customer took possession of the Goods.
  3. To exercise the right to withdraw from the contract, the Customer submits a withdrawal from the contract to the Seller: by printing, filling in and sending the standard RETURN FORM, which is an appendix to these Rules, and sending it by courier to the address: 50-504 Wrocław, ul. Jesionowa 60/5, Maryna Maliarenko BOHOMALL, tel. +48792286599, bohomalljewelry@gmail.com.
  4. In order to comply with the deadline for withdrawal from the sales contract, it is sufficient for the client to send information regarding the exercise of the client's right to withdrawal before the end of the 14-day period specified in point 2 above.
  5. In the case of cancellation of the sales contract, the Seller returns the received payments to the Customer, in the value of the goods, no later than 14 days after the date when he was notified of the Customer's decision to exercise the right to cancel the sales contract in accordance with Section 6 below.
  6. In the case specified in clause 1, the Buyer is obliged to return the purchased Goods immediately, no later than within 14 days from the moment of withdrawal from the contract. In order to comply with the deadline, it is enough to send the Product before it expires. The costs of returning the Goods are borne by the Client.
  7. The seller may withhold the refund until the returned item has been received and inspected.
  8. The Customer is responsible for reducing the value of the Product as a result of its use in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
  9. The above provisions do not apply to individual orders (upon request) and to products that, in accordance with Art. 38 of the Law on Consumer Rights are not subject to return - the Consumer does not have the right to withdraw from the contract concluded outside the office or remotely, regarding contracts: in which the subject of the service is a fixed product manufactured according to the specifications of the consumer or intended to meet his individual needs, in which the subject of the service is an item delivered in a sealed package that cannot be returned after opening for health or hygiene reasons if the package has been opened after delivery.
  10. The provisions of this paragraph also apply to persons running a sole proprietorship to the extent that they make a purchase directly related to their business activity, when the content of a specific contract shows that it is not of a professional nature for the Customer, resulting in particular from the subject matter performed by him business activity, specified on the basis of the provisions on the Central Register and Information on Economic Activity as at the date of purchase.

COMPLAINT
  1. Any complaints regarding (COMPLAINT FORM) the fulfillment of the Order, purchased Goods can be sent to the email address: bohomalljewelry@gmail.com. It is necessary to deliver the advertised product to the Seller by sending it to the following address: 50-504 Wrocław, ul. Jesionowa 60/5, Maryna Maliarenko BOHOMALL, tel. +48792286599.
  2. The Seller is liable under the warranty if a physical defect is detected within two years from the date of delivery of the Goods to the Customer or a third party indicated by him. The customer may request the elimination of the defect or the replacement of the Product with a defect-free one within one year from the date of discovery of the defect, however, this period cannot expire before the end of the period specified in the previous sentence. Within the period specified in the previous sentence, the Client may also submit an application to withdraw from the contract or reduce the price of the product due to a defect in the Product. If the Client demanded the replacement of the Product with a defect-free one or the elimination of the defect, the term for submitting an application to withdraw from the contract of sale or reduce the price of the product starts from the moment of invalid expiration of the replacement period. product or defect elimination.
  3. The seller will respond to the complaint within 14 days of receiving the complaint. If the complaint is accepted, the Customer receives information about how the complaint was handled, in particular, whether the disputed Product will be replaced or the money refunded.
  4. If necessary, the Seller has the right to demand from the Customer, who exercises rights under the warranty, to return the defective Product, unless the Seller considers it sufficient to provide other evidence of the defectiveness of the Product, for example, a photograph of the Product, with which the customer agrees.
  5. The Seller is not obliged to provide the Customer with a replacement of the Product during the review of the complaint. If the sold Product has a defect, the Buyer may demand: elimination of the defect; or replacement of the Product without defects; or price reduction; or refund.
  6. In the case of a demand to replace the Product with a defect-free one or to eliminate the defect, the Seller has the right to refuse to satisfy the Buyer's demand, if it is impossible to bring the defective Product into compliance with the contract in the way chosen by the Buyer, or it will require excessive costs compared to another possible way of bringing the Goods into compliance with contract
  7. In a situation where the Customer demands a reduction in the price of the Product or withdraws from the contract, the Seller may replace the Product with a defect-free one or eliminate the defect, provided that this is done immediately and without undue inconvenience to the Buyer.
  8. The above does not apply if the ordered Goods have already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the Goods with non-defective Goods or eliminate the defect.
  9. When assessing cost overruns, the value of the Product without defects, the type and significance of the detected defect, as well as the inconvenience that the Client would have experienced with another method of satisfaction are taken into account. The costs of repair or replacement are borne by the Seller.
  10. If the complaint is accepted by refunding the payment, the Client receives a refund in the same amount. Refunds include all discounts received on purchase.
  11. The Seller is not responsible for non-compliance of the goods with the terms of the contract, if the Buyer knew about this non-compliance at the time of concluding the contract.
  12. The Seller is not liable under the warranty for defects when the Product does not meet only the individual, subjective feelings or expectations of the customer, for example, the product does not meet the customer's taste preferences.
  13. Complaints relate to the rights of consumers under the warranty against defects and are defined in the Act of April 23, 1964, Civil Code.
  14. Complaints are not subject to:
  • Goods with obvious defects of which the buyer knew;
  • Goods with mechanical damage caused by, for example, dents, abrasions, deformations or incorrect size adjustment, etc.;
  • Items that are jewelry and other accessories that are discolored and damaged due to improper use and maintenance:
  • Goods that are jewelry and other silver, gold-plated and copper-plated accessories that are subject to natural wear.
  • The provisions of this paragraph also apply to those who conduct a single-person business in the scope of the purchase directly related to their business, when the content of the specified contract does not show that it is of a professional nature for the Client, resulting in particular from the item performed by him economic activity, specified on the basis of provisions on Central Evidence and Information on Economic Activity on the day of making a purchase.